Privacy Policy

Frenchie Marine Holdings LLC, doing business as Island Dolphin Tours of Galveston, Ghosts of The Gulf, and Serenity at Sea (“Island Dolphin Tours,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a reservation, purchase a membership or service, complete a waiver, communicate with us, or otherwise interact with our business.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide Directly

This may include:

• Full name
• Email address
• Telephone number
• Billing information
• Reservation and tour information
• Names and ages of guests included in a reservation
• Emergency contact information
• Membership information
• Information submitted through contact forms
• Communications you send to us
• Digital waiver information and signatures
• Information relating to private charters, events, or burial-at-sea services
• Reviews, survey responses, or feedback
• Photo or video consent preferences

For minors participating in an activity, we may collect limited information provided by a parent or legal guardian as necessary for reservations, passenger manifests, safety, and waivers.

Payment Information

Payments may be processed through third-party payment providers.

We generally do not directly store complete credit or debit card numbers. Payment information is processed by the applicable payment processor subject to that provider’s own privacy and security practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Referring website
• Approximate geographic location based on IP address
• Date and time of visits
• Website interaction and usage information
• Cookie and similar technology identifiers

We may use cookies, pixels, analytics services, advertising technologies, and similar tools to understand how visitors use our website and to improve our marketing and website performance.

2. How We Use Your Information

We may use personal information to:

• Process and manage tour reservations
• Process private charter or event inquiries
• Process memberships and other purchases
• Maintain passenger manifests
• Administer and maintain required waivers
• Communicate reservation confirmations and reminders
• Send check-in, arrival, weather, delay, cancellation, or rescheduling information
• Respond to questions and customer service requests
• Process payments and refunds
• Operate and improve our website and services
• Personalize the customer experience
• Maintain business and accounting records
• Prevent fraud, abuse, or unauthorized transactions
• Protect the safety of guests, employees, crew members, and vessels
• Comply with applicable maritime, Coast Guard, tax, legal, or regulatory requirements
• Send marketing communications when permitted by law
• Request reviews or customer feedback
• Measure advertising and marketing effectiveness
• Promote our tours, events, and services where appropriate consent has been obtained
• Establish, exercise, or defend legal claims

3. Reservations and Third-Party Booking Services

We may use third-party reservation and booking platforms to manage reservations, guest information, passenger manifests, waivers, communications, and related services.

When you make a reservation through one of these services, information may be collected directly by the booking provider and shared with us for purposes of fulfilling your reservation.

Those companies may process information according to their own privacy policies and terms.

4. Digital Waivers

Guests may be required to complete digital waivers before participating in certain activities.

Information submitted through a waiver may include your name, signature, date, emergency contact information, names of participating minors, swimming ability information, and other information reasonably necessary for safety, participation, legal compliance, and recordkeeping.

Waiver records may be retained for the period reasonably necessary to satisfy our operational, insurance, safety, and legal obligations.

5. Text Messages and Email Communications

When you provide an email address or mobile phone number in connection with a reservation or inquiry, we may use that information to communicate with you regarding:

• Reservation confirmations
• Check-in instructions
• Tour reminders
• Weather information
• Schedule changes
• Cancellations
• Customer service matters
• Follow-up communications
• Review requests

Where permitted and where appropriate consent has been provided, we may also send promotional emails or text messages.

You may unsubscribe from promotional email communications by using the unsubscribe link included in those messages.

You may opt out of promotional text messages by following the opt-out instructions contained in the message.

Opting out of marketing messages does not prevent us from sending transactional or service-related communications necessary to administer an existing reservation.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies.

Cookies are small files or identifiers stored on or associated with your browser or device. They may be used to:

• Keep the website functioning properly
• Remember preferences
• Understand website traffic
• Analyze how visitors interact with our website
• Measure marketing campaign performance
• Improve website functionality
• Deliver or measure advertising

Some cookies may be placed by third-party service providers.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or tracking technologies.

7. Advertising and Social Media

We may use advertising and analytics services offered by third parties, including social media platforms and search engines.

These services may use cookies, pixels, or similar technologies to help us:

• Understand how visitors reached our website
• Measure advertising performance
• Build audiences for advertising
• Show relevant advertisements
• Understand engagement with our website and social media content

Third-party platforms may separately collect information about your activities according to their own privacy policies.

8. Photographs, Videos, and Guest Content

During tours and events, photographs or video may occasionally be taken.

Promotional use of an identifiable guest’s image or likeness is subject to our applicable photo and video consent practices.

Where consent has been provided, photographs or videos may be used for purposes such as:

• Our website
• Social media
• Digital advertising
• Print marketing
• Promotional materials
• Guest galleries
• Other business marketing

Guests who do not wish to participate in promotional photography or video should notify our crew as directed during the waiver or check-in process.

Photo or video authorization may be revoked prospectively by contacting us. Revocation does not require us to withdraw materials that were already lawfully published or distributed before the request was received.

9. How We Share Information

We may disclose personal information to third parties when reasonably necessary to operate our business.

These parties may include:

• Reservation and booking providers
• Payment processors
• Digital waiver providers
• Website hosting providers
• Email and text messaging providers
• Customer relationship management systems
• Analytics providers
• Advertising platforms
• Professional advisors
• Insurance providers
• Accountants
• Attorneys
• IT and cybersecurity providers
• Government agencies or law enforcement when legally required

We may also disclose information where reasonably necessary to:

• Comply with applicable law, regulation, subpoena, or legal process
• Investigate fraud or unlawful activity
• Enforce our agreements or policies
• Protect the rights, property, or safety of our company, customers, employees, crew, or others
• Respond to emergencies
• Establish or defend legal claims

If our business, assets, or operations are sold, merged, reorganized, financed, or transferred, personal information may be included as part of that transaction.

10. Sale and Targeted Advertising

We do not sell personal information for money in the ordinary sense of the word.

Certain privacy laws, however, may define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain uses of advertising cookies, pixels, or similar technologies.

Where applicable law provides you with a right to opt out of these activities, we will honor valid requests as required by law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business purposes.

Retention periods may depend on factors including:

• Reservation and customer service needs
• Maritime and passenger manifest requirements
• Waiver and liability records
• Insurance requirements
• Accounting and tax obligations
• Fraud prevention
• Contractual obligations
• Applicable statutes of limitation
• Legal or regulatory requirements

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, database, or information system can be guaranteed to be completely secure. You provide information electronically at your own risk.

13. Children’s Privacy

Our dolphin tours may be available to children; however, our website is directed toward adults who are making reservations or purchasing services.

We do not knowingly solicit personal information directly online from children under 13 without appropriate parental or legal guardian involvement.

Parents or legal guardians should provide reservation and waiver information on behalf of minor participants.

If you believe a child has submitted personal information to us improperly, please contact us so we can review and, where appropriate, remove the information.

14. Your Privacy Rights

Depending on where you reside and the laws that apply to our business, you may have certain rights concerning your personal information.

These may include the right to:

• Confirm whether we process your personal information
• Access personal information we maintain about you
• Correct inaccuracies
• Request deletion of certain personal information
• Obtain a copy of certain personal information
• Opt out of certain targeted advertising
• Opt out of certain sales of personal information
• Withdraw consent where processing is based upon consent
• Appeal certain decisions regarding a privacy request where required by law

Certain information may be exempt from these rights, and we may retain information when required or permitted by law.

We may need to verify your identity before processing a privacy request.

Authorized agents may submit requests when permitted by applicable law and when sufficient authorization can be verified.

15. Texas Privacy Rights

Texas residents may have rights under the Texas Data Privacy and Security Act, to the extent the law applies to our processing activities.

These rights may include the ability to:

• Confirm whether personal data is being processed
• Access personal data
• Correct inaccuracies
• Request deletion
• Obtain a portable copy of certain personal data
• Opt out of qualifying targeted advertising
• Opt out of qualifying sales of personal data
• Opt out of certain qualifying profiling activities

Texas residents may also have a right to appeal our response to certain privacy requests where applicable.

Requests may be submitted using the contact information provided below.

16. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless reasonably necessary to provide a requested service, satisfy safety obligations, comply with applicable law, or for another disclosed purpose.

Where consent is required by applicable law before processing sensitive personal information, we will seek such consent.

17. Third-Party Websites

Our website may contain links to third-party websites, booking systems, social media platforms, review platforms, payment services, or other services that we do not control.

We are not responsible for the privacy, security, content, or practices of third-party websites.

We encourage you to review the privacy policies of those companies before providing personal information.

18. Do Not Track and Browser Signals

Some browsers and devices provide privacy preference signals.

Our response to those signals may depend upon the technology used on our website and applicable legal requirements.

Where applicable law requires recognition of a valid universal opt-out or similar preference signal, we will process that signal as required.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

When we make changes, we will update the Last Updated date shown at the top of this policy.

Material changes may also be communicated through our website or other appropriate means.

Your continued use of our website after an updated Privacy Policy becomes effective indicates your acknowledgment of the revised policy.

20. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

Frenchie Marine Holdings LLC
d/b/a Island Dolphin Tours of Galveston
Galveston, Texas
Phone: 409-761-1007
Email: info@islandtoursofgalveston.com
Website: https://islandtoursofgalveston.com/

For privacy requests, please include “Privacy Request” in the subject line and provide enough information for us to identify and respond to your request.